Version number: [1.0] Effective date: [27/04/2020]

1.Who we are

1.1 We are Bringova Ltd. Our company information is at the end of this document.

2.What this is all about – introduction to our terms and conditions

2.1 These are our terms and conditions which apply when you buy any goods from us via our app. We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They are available in English only.

4.Who can buy on our app – age and other restrictions

4.1 Certain goods, such as alcohol and tobacco products, may only be bought if you are above the minimum age stated in our app. You must not attempt to buy the goods if you are below the relevant age.
4.2 Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.

5.Changing our terms and conditions

5.1 We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.

6.Minor variations

6.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our app are correct. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our app. For example, the colour tone may differ.
6.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our app.

7.How you order - and forming a contract with us

7.1 Your order is an offer to buy from us.
7.2 You place your order by using the ordering process on our app. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the “Complete Order” button. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.
7.3 You must ensure that your order, including delivery address, and any other information you supply to us is correct and you tell us immediately if there are any changes.
7.4 We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

8.Price and payment

8.1 The price for the goods you order is as stated on our app at the time you send us your order. Any applicable VAT or sales tax is included in any price shown.
8.2 Payment is in advance by the means stated in the app. We are entitled not to send off the goods until we have received full payment in cleared funds.
8.3 For certain items, the price you pay may differ slightly from that price shown on your order. This applies in particular to items which are weighed when being selected for you order (e.g., fruit and vegetables) or pre-packed items (e.g., meat, poultry and cheese).
8.4 Delivery costs are charged extra at the rate shown on our app when you place your order.
8.5 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.
8.6 You must contact us immediately with full details if you dispute any payment.
8.7 If any amount due to us is unpaid, or unjustifiably charged back, we may end this agreement on written notice (including email).
8.8 If any goods are unavailable, we may supply substitute goods of equivalent quality and price.

9.Discount codes

9.1 We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
9.2 We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

10.Delivery

10.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
10.2 Delivery is only to the locations we specify and is otherwise subject to any restrictions stated in the app. We reserve the right to cancel any order from a location to which we do not deliver (even if there is a binding contract).
10.3 Unless otherwise stated, delivery dates or period given on our app are estimates only. We have no liability for any losses arising from delay in delivery (a) to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions.
10.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact us to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.
10.5 If the goods are undelivered arising from your failing to comply with this contract and are sent back to us, you are responsible to pay us the amount of any additional fee charged to us by the courier for returning the goods to us. We are entitled to require that such costs be paid before we arrange any re-delivery of the goods to you and/ or to add such costs to the amount of any future order by you and/or to deduct such costs from any refund (to the extent legally allowed).
10.6 If your order includes goods which may not be sold people to under a certain age, you undertake to ensure that a person over that age is available to accept delivery. We reserve the right to refuse delivery if we think that the recipient may be underage. In such case there will be no refund – unless you have “cooling off” rights as explained below.

11.Consumer right to cancel (“cooling off”)

11.1 If you are a Consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our app.
11.2 There is no right to cancel contracts for the supply of:

a)goods liable to deteriorate or expire rapidly; or
b)newspapers, periodicals or magazines (excluding subscriptions).

11.3 You lose the right to cancel contracts for the supply of:

a)sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; or
b)sealed audio or video recordings or software if unsealed after delivery.

11.4 If you do have the right to cancel, please see the instructions at the end of this document.

13.Events outside our control

13.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

14.Your personal information - our privacy policy applies

14.1 You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy policy https://bringova.com/privacy-policy which is subject to change from time to time.

15.English law and courts

15.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is at the end of this document.

16.General but important stuff

16.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated above). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

17.Complaints

17.1 If you have any complaints, please contact us via the contact details shown below.

18.Company information

18.1 Company name: Bringova Limited
18.2 Trading name: Bringova
18.3 Country of incorporation: England and Wales.
18.4 Registered number: 12366687
18.5 Registered office: Unit 22 Willoughby Lane, London, N17 0YL,UK.
18.6 Main trading address: 11 Fairways Cheshunt, New River Trading Estate, Waltham Cross EN8 0NJ.
18.7 Contact email address: [email protected]
18.8 Other contact information: See our website.

RIGHT TO CANCEL (“COOLING OFF”)

The following applies if you have the legal right to cancel this contract (as explained above):
Right to cancel
1. You have the right to cancel this contract within 14 days without giving any reason.
2. The cancellation period will expire after 14 days from the day:
a)on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
3. To exercise the right to cancel, you must inform us Bringova Limited, 11 Fairways Cheshunt, New River Trading Estate, Waltham Cross EN8 0NJ, email address above, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below but it is not obligatory.
4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
5. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
7. We will make the reimbursement without undue delay, and not later than:
a)14 days after the day we receive back from you any goods supplied, or
b)(if earlier) 14 days after the day you provide evidence that you have returned the goods.
8. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
9. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
10. We will bear the cost of returning the goods if they are substitutes. Otherwise you will bear the direct cost of returning the goods.
11. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:
— To Bringova Limited, 11 Fairways Cheshunt, New River Trading Estate, Waltham Cross EN8 0NJ, email address above:
— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
— Ordered on [*]/received on [*],
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
[*] Delete as appropriate